Industry Alert::
The APV, EVS, FAST, and Informed Delivery Campaigns Help Desks now fall under MSSC management. With the addition of the Interactive Voice Response updates and utilization of the MSSC ticketing system, this integration will provide further visibility into all help desk customer interactions. The changes should have no impact on customers contacting these help desks directly by phone or email. Emails will be routed based on help desk email addresses; therefore, customers should continue to use current email addresses to be routed to the appropriate help desks agents.
To submit a request by email:
- Mailing Requirements – MSSC@usps.gov
- Mailpiece Design – MDA@usps.gov
- PostalOne – PostalOne@usps.gov
- FAST – FAST@usps.gov
- APV – VerifyPostageHelp@usps.gov
- EVS – bcnvb0@usps.gov and EVS_Technical_Support@usps.gov
- Package Services – Delivery.Confirmation@usps.gov and delivery.confirmation.ncsc@usps.gov
- Informed Delivery Campaigns – USPSInformedDeliveryCampaigns@usps.gov
To submit a request by phone:
Customers can still call the existing help desk direct phone lines to be directly routed.
MSSC (Updated) Interactive Voice Response – 1-877-672-0007:
- Option 1 – Track a Package (Customer Care)
- Option 2 – Mailing & Shipping Solutions Center (Mailing Req, Mailpiece Design, & PostalOne)
- Option 3 – Fast
- Option 4 – APV
- Option 5 – EVS/Package Services
- Option 6 – Informed Delivery Campaigns.
Image attribution: Help desk icons created by Freepik – Flaticon
